Notes:

Coming out of lockdown positively, grown from a group of 12 to over 115 in last 3 years.

Competitive pay, evening and weekend shifts need cover

Ideally links with colleges and Unis would give opportunities to students, worked well at Argos where the students were well educated and able to cope in the situations they found themselves in.

Were getting low applications from the wrong people, now have got to the point of no vacancies and no agency staff.

Potential risks coming with over qualified (brilliant) people in post who have lost other roles during COVID

It’s ‘nothing like a CC’ – nowhere near as tough as any other Lisette has been in.

Will remain with homeworking, with flexibility to come into the office. 20 – 30% will never step foot in the office

Supplied with new kit, buying new software too – big investment.

Since homeworking absence has halved

The CCC ‘feeds’ the business so they lose to people to other parts of the business/promotion so attrition is expected.

Existing copy;

Good Customer Service has always been at the heart of our business. Now it’s more important than ever.

Dealing with all kinds of customer queries and issues, across all channels, from on the phone to online, our team set out to respond quickly and with quality information, to maintain and protect our brand and reputation.

We go further to make sure our customers have the best possible experience at Pets at Home. Our expertise and insight also helps to inform how the business can get better. Every day, our data helps to drive innovations such as growing web functionality, like self-service and dynamic FAQs, taking out customer pain points and making for an effortless brand experience.

If you’re passionate about customers, can show genuine empathy, want to help resolve issues and can communicate across a range of channels (over the phone or in writing, for example) you’ll love being part of the team here.